Hotline: +86-13424421637
Why Masmire Recruitment
Hot Products / Hot Products
2016 - 05 - 26
2016 - 09 - 28
Contact us
联系我们
Phone: 0755-61113138
Mailbox: mars.xiang@masmire.com
Address:  2F, 8th Building, High-Tech Industrial Enterprise Venture Park, Songshan Lake, Dongguan, 523808, Guangdong, China 
E-Shop FAQ

You will find hereafter the list of Frequently Asked Question.

If you want to know more information, please feel free to contact us at any time.

 

 

Buying, Price related questions

 

1.  How can I place an order?

2.  Can you help me to find a product ?

3.  How can I get your price list?

4.  How could I get samples?

5.  What is the minimum Order Quantity?

 

Customization related questions

 

6.  Can we have our logo or company name to be printed on your products or the package?

 

Transportation and Logistic related questions

 

7.  How much the courier freight will be for the samples?

8.  Can you arrange the transportation for us?

9.  How can the products be sent to us?

 

Customer Relation related questions

 

10.  How much can I rely on Masmire?

11.  What's the Warranty of Your Products?

12.  How Can We Become Your Sole Distributor?

13.  How can we get your new products announcement?

 

 

Buying, Price related questions

 

1. How can I place an order?

 

Two options are offered to you to place an order.

 

Option 1 : Standard request - Please visit our eShop on line.

 

We recommend you to use the eShop you are use to buy on line to optimize your transaction. Based on your location, you may choose depending on your delivery area.

 

Worldwide

(if your country is not listed hereafter)

 

Alibaba International

 

https://masmire.en.alibaba.com/

 

 

Europe

Amazon France

Soon available

Amazon Spain

Soon available

Amazon Italy

Soon available

Amazon Germany

Soon available

Amazon UK

Soon available

 

North America

 

Amazon USA

Soon available

Amazon Brazil

Soon available

Amazon Canada

Soon available

Mexico

Soon available

 

 

 

China

 

 

 

 

Mainland

 

www.1688.com

https://mojing.1688.com/

https://plusmire.1688.com/

https://ljfeng.1688.com/

https://hengjiapps.1688.com/

https://masmire.1688.com/

https://mayibuy.1688.com/

India

 

India

Soon available

 

 

Option 2 : Specific request - You may also want to contact us directly

 

Please send us your Purchase Order by email or you can ask us to send you a proforma invoice for your order.

We need to know the following information for your order:

·  Shipping information - company name, street address, phone number, fax number, destination airport or sea port,

·  Transportation method ( by air or by sea container)

·  Product information - reference, quantity, unit price

·  Delivery time required

·  Freight payment ( by collect or prepay )

·  Forwarder's contact details if there's any( in China or Hong Kong )

 

2. Can you help me to find a product ?

 

Each of our product have reference (for eg. MSVR501-B). We have listed them in our eShop. If you have difficulties to find one product please send contact us by email or live chat on line when available.

 

3. How can I get your price list?

 

Please send us email or fax for our price list and order information.

 

 

4. How could I get samples?

 

We supply free samples if samples are in stock and the total value under 5 US dollars and if you have a DHL or UPS account or other courier freight collectible account and agree to pay the courier freight. Shall the total value of samples is more than 5 US dollars, we'd like to ask you to pay for the samples and courier freight. We will send the samples to you after receiving the receipt of your payment. If you don't have a courier account, you can ask your courier to collect samples from our company or, send us the samples charge together with the courier cost

 

5. What is the minimum Order Quantity?

 

Due to the products, please contact us to make sure, usually we do not accept less than USD 1000 worth of order (many model sum).

 

 

Customization related questions

 

6. Can we have our logo or company name to be printed on your products or the package?

 

Yes, this is our differentiation as we are manufacturer. Logo can be printed on our products. In addition to your logo, company name can be printed on the package for the products (custom design package), such as gift box, paper card. You can send us the native file of your logo by email in JPEG, TIFF and AI format.

 

Transportation and Logistic related questions

 

7. How much the courier freight will be for the samples?

 

Courier freight depends on the quantity, weight and carton size and your area.

 

8. Can you arrange the transportation for us?

 

Yes ! We can arrange the transportation by sea, by air or by ship according to your choice.

 

9. How can the products be sent to us?

 

For small quantity or weight less than 20 kg, we sent usually by courier such as DHL, FedEx, TNT or Aramex. For orders from 20 to 500 kg, they can be sent by air to the airport near you. For big quantity or volume, we sent usually by ocean container.

The transportation way depends on client's choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port).

What's your usual payment term for orders?

Our usual payment term is Wire transfer (T/T). We also accept L/C payment for bulk order, all major Credit Card payment, Paypal payment

 

Customer Relation related questions

 

10. How much can I rely on Masmire?

 

This is the first time we are making business together you may have doubt about us. We shared a lot on our website (financial status, videos, contact detail, establishment certificates) for you to make sure we are professional. Just one more thing, usually our customers are satisfied and recommend us and that is certainly not by chance …

 

11. What's the Warranty of Your Products?

 

6 months to 12 months, depending on the products. We accept free replacement for unqualified products during the warranted period.

 

12. How Can We Become Your Sole Distributor?

 

If you can sell our products USD 5,000 to USD 20,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD 30,000 per month, you could be our sole distributor in the country.

 

13. How can we get your new products announcement?

 

Please refer to the column of "News" in our website.

 

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